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Terms &
Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of https://supply.family/ (the “Site”). This Site is owned and operated by SIA Supply Family (“Supply Family”).

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Supply Family is referred hereto as “we” or “us” and “you” or “user” means you as a user of the Site (individually the “Party” and collectively the “Parties”).

Please read the Terms and Conditions carefully before you start to use the Site. By using the Site or opening an account you accept and agree on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms and Conditions and our Privacy Policy. 

If you do not want to agree to these Terms and Conditions or the Privacy Policy, you must not access or use the Site.

By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing requirements. If you do not meet all of these requirements, you must not access or use the Site.

  1. COMPANY DETAILS

Name: SIA Supply Family

Trading under the name(s): https://supply.family/

Address: Malu iela 6-1A, Riga, LV-1058, Latvia

E-mail address: info@supply.family

Company registration number: 50203292501

VAT number: LV50203292501

  1. PURPOSE OF SUPPLY FAMILY

The Site is a curated marketplace for designers where vendors (hereinafter referred to as “Creators”) publish and sell their digital products. Subject to the Terms and Conditions, Supply Family provides the Site services to users and Creators, including hosting and maintaining the Site, makes the products of the Creators available to see for users. The words ‘creator’ and ‘vendor’ will be used interchangeably throughout the Terms and Conditions. 

  1. ACCOUNTS
    1. In order to make a purchase and access the products on our Site, you must first register and create an account with us.
    2. To register for an account, you must provide us with a first name, last name, and e-mail address.
    3. When you create an account on our Site, you agree that all personal information you provide us through your account is up to date, accurate and truthful and you will update your personal information if it changes.
    4. Your account will display all your previous purchases and provide access to download links and invoices.
    5. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
    6. In case of a dispute on account ownership, we reserve the right to determine ownership to an account based on our reasonable judgment.
  1. USERNAMES AND PASSWORDS
    1. Each person who uses the Site must register for their own account. When you register for an account, you will be asked to choose a username and password for the account. 
    2. You are entirely responsible for safeguarding and maintaining the confidentiality of your username and password. You agree not to share your username or password with any person, and, if you are a legal entity who is not a natural person, to only share your username and password with a person who is authorized to use your account.
    3. You agree to notify us immediately if you suspect or become aware of any unauthorized use of your account or any unauthorized access to the password for any account. 
    4. You further agree not to use the account or log in with the username and password of another user or Creator of the Site if you are not authorized to use both; or such use would violate the Terms and Conditions. 
  1. NON-PERMITTED USAGE
    1. As a user or Creator of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
      1. violate the rights of other users or Creators of our Site;
      2. violate the intellectual property rights of the Site owners or any third party to the Site;
      3. hack into the account of another user or Creator of the Site; or
      4. act in any way that could be considered illegal or fraudulent.
    2. If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you accessing from our Site.
  1. PRICES AND OTHER FEES
    1. Prices of the products (the ‘Fees’) are determined by Supply Family at its own discretion. Supply Family reserves the right to change its Fees at any time.
    2. You can use our ‘Collections’ feature to save items for later. You can create multiple Collections and manage them from your account. This allows you to conveniently add products to your cart from specific collections when you are ready to purchase.
    3. All payments are in USD, except as specifically stated otherwise in writing by Supply Family.
    4. Prices are only valid at the time of making the purchase and cannot be used as a future reference.
    5. All prices listed are final, but depending on your location, additional taxes or currency conversion fees may apply. These will be calculated at checkout. If Supply Family is obligated to collect or pay taxes for the Fees payable by you, and whether or not such taxes were added and collected from you for previous transactions, such taxes may be added to the payment of any outstanding Fees and will be reflected in the invoice for such transaction. We recommend that you verify the existence of any additional fees you may be charged by third parties in connection with the purchase of the products (such as international transaction fees, currency exchange fees or fees due to banks or credit card companies). Supply Family is not responsible for any such additional fees or costs.
    6. As part of registering or submitting information to receive the products, you also authorize Supply Family (either directly or through its affiliates, subsidiaries or other third parties) to request and collect payment and Fees (or otherwise charge, refund or take any other billing actions) from our payment providers or your designated bank account, and to make any inquiries Supply Family or its affiliates may consider necessary to validate your designated payment account or financial information, in order to ensure prompt payment, including for the purpose of receiving updated payment details from your payment, credit card or banking account provider.
  1. PURCHASES AND PAYMENTS
    1. To make a purchase, simply add the desired items to your cart and proceed to checkout. Follow the on-screen instructions to complete your payment.
    2. You can pay your Fees through PayPal or Stripe, by Credit Card or Debit Card or any other payment method available at the time.
    3. Purchasing any product made available by Supply Family, may require you to provide certain information relevant to your purchase, including, but not limited to, credit card information, billing address, shipping address, name, company information, VAT number and account information where applicable. By submitting your information, you grant us the right to provide the information to any third parties, subject to our Privacy Policy.
    4. We are not liable for any direct or indirect losses you suffer as a result of your use of third-party gateways for payment.
    5. If we believe your payment has violated any law or the Terms and Conditions, we reserve the right to cancel or reverse your transaction.
    6. You confirm that you have sufficient authority to bind the legal entity or business on whose behalf you use our Site to purchase the products.
    7. Once an order is placed and payment is completed, it cannot be cancelled.
    8. Before placing an order, please check all your information and purchase details. It is your responsibility to check all your information and purchase details before placing an order. 
    9. After you place an order for a product, you will receive a confirmation e-mail from us; this is our acceptance. Please check the confirmation e-mail and inform us if any of the information in the confirmation e-mail is incorrect. 
    10. If a product is unavailable at that moment or there is a mistake as to the pricing, we will not process your order any further and refund you any monies already paid.
    11. An agreement could only be deemed as formed between Supply Family and the user after the receipt of the confirmation e-mail.
    12. We reserve the right to refuse any order placed through the Site at our sole discretion. 
    13. Your invoice will be sent to you via email. You can also access your invoices in My Account -> Purchases page.
  1. IF YOU ARE A CREATOR
    1. If you wish to become a Creator on our Site, you must fill out the application form (https://supply.family/become-a-creator/) after which we evaluate the quality of your product(s). If the product quality matches the standards of Supply Family, you will receive an email regarding your acceptance. After that you will go through an onboarding process, which involves filling out your personal information. Once the onboarding is complete, you can start selling your products on our Site.
    2. For detailed information on how to become a Creator, please visit our Become a Creator page.
    3. Creator Content must not be illegal, threatening, obscene, racist, defamatory, libelous, pornographic, infringing of intellectual property rights, promoting of illegal activity or harm to groups and/or individuals, invasive of a third party’s publicity or privacy rights, purposely false or otherwise injurious to third parties, or objectionable and must not consist of or contain software, computer viruses, commercial solicitation, political campaigning, chain letters, mass mailings, any form of “spam” or references to illegal activity, malpractice, purposeful overcharging, false advertising, or health code violations. Your Creator Content should be unbiased and objective.
    4. Supply Family has the right to refuse to accept or to remove Content from the Site for any reason. Licenses issued by Supply Family for any Creator Content that is later removed from the Site will remain in full force and effect in perpetuity.
    5. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of Creator Content. The name or handle you choose to provide to Supply Family may be displayed publicly with such Creator Content. Supply Family reserves the right (but has no obligation) to monitor, remove, or edit Creator Content in Supply Family’s sole discretion, including if Creator Content violates this Terms and Conditions (including any Supply Family Policies). 
    6. By submitting any Creator Content to Supply Family, you grant Supply Family a worldwide, nonexclusive, perpetual, irrevocable, and fully sublicensable right to index, analyse, categorize, use, modify, reproduce, adapt, translate, publish, create derivative works from, distribute, display, sell, advertise and market and otherwise exploit such Creator Content throughout the world in any media, and, where applicable, you hereby waive any privacy or publicity rights or any similar rights in an individual’s name or likeness in addition to any moral or other rights you may have in the Creator Content you submit in favour of Supply Family. You are granting Supply Family the non-exclusive right to license and use your submitted Creator Content.
    7. You grant Supply Family a worldwide, non-exclusive right to use your Creator Content in connection with Supply Family’s marketing and promotional activities without the payment of any compensation to you.
    8. Supply Family shall have the right, but not the obligation, to license all Creator Content through the Site to its users for use in perpetuity in accordance with license agreements entered into by Supply Family.
    9. If artificial intelligence (AI) technology is used in creating or enhancing any product on our Site, this must be clearly stated in the product description. We value transparency and integrity, making sure our users know how each product is made. This rule helps build trust and accountability, allowing our users to make informed decisions about their purchases. Not following this requirement could lead to the removal of the product from our Site. 
    10. You represent that you own or have the necessary permissions to use and authorize the use of Creator Content as described herein; and that all Creator Content submitted by you is accurate; and that exploitation of such Creator Content by Supply Family and its users, partners, and licensees will not violate this Terms and Conditions, cause injury to any person or entity, or infringe any third-party rights (including, without limitation, intellectual property rights and rights of privacy or publicity). You will indemnify, hold harmless, and (at Supply Family’s request) defend Supply Family, its affiliates, and its and their representatives, agents, directors, managers, officers, employees, and shareholders from and against all claims resulting from any Creator Content submitted by you or any breach or alleged breach by you of this Terms and Conditions. 
    11. Supply Family takes no responsibility and assumes no liability for any Creator Content submitted by you or any other Creator or third party, nor do we guarantee any confidentiality with respect to Creator Content.
    12. Supply Family shall pay you a royalty of 60% of each purchase of Creator Content for which Supply Family receives payment. Royalty payments will be based on the Fees actually received by Supply Family and calculated after making any necessary deductions for any refunds, cancellations, previous overpayments, and any taxes, levies, imposts, duties, currency exchange costs, or other similar charges that are imposed on the payments received by Supply Family. We will provide payouts (monthly) within the first 10 workdays of each month for your earnings of previous month. We will make all payouts via Paypal unless otherwise agreed upon in writing. If the total amount due to you in any given month does not reach the minimum payout threshold of $50, the outstanding balance shall be carried over to subsequent months until the accumulated balance equals or exceeds the minimum payout amount. Once the accumulated balance reaches or exceeds $50, it will be paid out in the next payout cycle.
    13. During the onboarding process, individual Creators must fill out their personal information, payment and billing information, and go through a KYC process to confirm that they are a real person. This information is then shared with our payment partner Abillio (https://abill.io/), who will issue the payouts for individual Creators for us. Individual Creators accept that their payment and billing information will be shared with Abilio in accordance with our Privacy Policy.  
    14. During the onboarding process, legal entity Creators must fill out their company information; we will verify your information and issue the payouts for legal entity Creators directly.
    15. You should check the Site regularly as we may change our payout terms and conditions at our sole discretion. These changes may occur at any time and such changes will apply to all transactions that occur after the published change.
    16. Supply Family reserves the right to withhold payment or use its right to set off in the event of breach of these Terms and Conditions.
    17. To ensure proper payment, you are solely responsible for providing and maintaining accurate contact and payment information associated with your account, which includes without limitation applicable tax information. Your payment may be suspended if your payment information is incorrect, outdated or the payment cannot be completed successfully for some other reason attributable to you or your bank. If we believe that we are obligated to obtain tax information, and you do not provide this information to us, we may withhold your payments until you provide this information or otherwise satisfy us that you are not a person or entity from whom we are required to obtain tax information. We may withhold any taxes or other amounts from payments due to you as required by law.
    18. If you dispute any payment, you must notify Supply Family in writing within thirty (30) days of such payment. Failure to so notify Supply Family shall result in the waiver by you of any claim relating to such disputed payment.
  1. PROPRIETARY RESTRICTIONS AND INTELLECTUAL PROPERTY 
    1. The Site, including its general layout, look and feel, design, information, content, all source codes, databases, functionality, software, audio, video, text, photographs, and graphics on the Site and the trademarks and logos contained therein and other materials available thereon (the “Content”) are protected by copyright, trademark, patent, and other intellectual property laws. 
    2. Except as expressly provided in the Terms and Conditions, no part of the Site and no Content, trademarks or logos may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
    3. Access to the products is limited to the authorised users. Authorised users are granted a limited license to access, copy and use the products or print a copy of a portion of the Content (where applicable) in accordance with the applicable License Agreements published on our Site. For detailed information on the permitted uses and restrictions of purchased products, please visit our Licenses page.
    4. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component, or extension of the Site:
      1. reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization;
      2. remove any copyright notice, identification or any other proprietary notice;
      3. use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site;
      4. attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site;
      5. circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site;
      6. use any robot, spider, crawlers or other automatic device, process, software or queries that intercept, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same;
      7. introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems;
      8. copy, reproduce or use without our express consent any or all parts of the products; 
      9. use the Site in any manner that could damage, disable, overburden, or impair the Site, or interfere with any other users’ enjoyment of the Site; or
      10. access or use the Site in any way not expressly permitted by these Terms and Conditions.
      11. Users also agree not to permit or authorize anyone else to do any of the foregoing.
    5. Supply Family reserves the right, in its sole discretion, to refuse service, suspend or delete accounts, remove a Creator’s product from the Site, deny access to accounts or products in the event of a material breach of the terms of this Terms and Conditions or applicable license agreement. After any suspension or termination, you may or may not be granted permission to use the Site or your account.
  1. ACCESS TO YOUR PURCHASES
    1. You will receive your download links via email after purchase and in the Purchases section of your account.
    2. You can view your purchase history by logging into your account and navigating to the “Purchases” section. Here you will find a detailed list of all your previous purchases.
    3. If you use, print, copy or download any product in a manner which breaches the Terms and Conditions, access to products may be temporarily or permanently suspended.
    4. All purchases are non-transferable. Each purchase is tied to the account that made the original transaction.
  1. PROMOTIONS

Any contests, sweepstakes or other promotions (“Promotions”) made available through our Site may be governed by rules that are separate from the terms of this Terms and Conditions. If you participate in any Promotions, please review the applicable rules. If the rules of Promotions conflict with the terms of this Terms and Conditions, then the rules of the Promotion apply.

  1. DISCOUNT CODES
    1. If a valid discount code applies to your purchase, you can apply your discount code during checkout. Please note that once a coupon has been applied, it is considered spent even if you do not finalize the purchase. Only one discount code can be applied per purchase.
    2. We may offer student discount on some purchases at our discretion, please contact us if you want to use a student discount.
  1. REFUNDS

As digital products are sold on our Site, we do not offer refunds once the products are downloaded. If you think the product you purchased is faulty please contact us within 30 days of your purchase. We may issue refunds or replace your product at our own discretion.

  1. FEEDBACK 
    1. Any reviews, suggestions, comments, or other feedback relating to the services offered through the Site (whether existing, suggested or contemplated) that a user provides, which is or may be subject to any Intellectual Property rights (the “Feedback”), shall be exclusively owned by Supply Family. 
    2. By providing such Feedback to Supply Family, you acknowledge and agree that it may be used by Supply Family to:
      1. further develop, customize, and improve Supply Family’s services;
      2. provide ongoing assistance and technical support;
      3. contact you with general or personalized notices and/or interview requests based on your Feedback; 
      4. facilitate, sponsor, and offer certain promotions, and monitor performance;
      5. create aggregated statistical data and other aggregated and/or inferred information, which Supply Family may use to provide and improve its services;
      6. enhance Supply Family data security and fraud prevention capabilities; and
      7. comply with any applicable laws and regulations. 
    3. You represent and warrant that your Feedback is accurate, complete, and does not infringe any third-party rights.
  1. DISCLAIMER OF WARRANTIES
    1. Your use of the Site, its content and any services or items obtained through the Site is at your own risk. The Site, its content and any services or items obtained through the Site are provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, either express or implied. Neither Supply Family nor any person associated with Supply Family makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the Site or its contents. 
    2. Supply Family does not warrant that your use of the products or services will be uninterrupted or error-free, that Supply Family will review the information or products made available through the Site for accuracy or quality checks. Supply Family shall not be liable for delays, interruptions, service failures, or other problems inherent in use of the internet and electronic communications or other systems outside the reasonable control of Supply Family.
    3. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.
  1. LIMITATION ON LIABILITY
    1. In no event will Supply Family, its licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Site, any websites linked to it, any content on the Site or such other websites or any services or items obtained through the Site or obtained from another user of the Site, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of reputation, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
    2. The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
    3. Although we make reasonable efforts to keep the information on our Site up to date, we do not make any guarantees, representations or warranties whether express or implied, that the content on our Site is complete, accurate or up-to-date.
    4. Nothing in the Terms and Conditions excludes our liability for death or personal injury arising from our own negligence, or our fraud or fraudulent misrepresentation, or any other liability that is not permitted to be excluded or limited by English law.
  1. INDEMNITY

You will indemnify, defend, and hold harmless Supply Family, and our respective directors, officers, employees, representatives, and agents from any and all claims, actions, suits, proceedings, damages, liabilities, costs, losses, and expenses (including attorneys’ fees) relating to or arising out of your use of the Site or breach of these Terms and Conditions, your violation of the rights of a third party, including but not limited to intellectual property rights, any review you post or arising out of a contractual, or commercial relationship with another user. 

  1. CONSUMER PROTECTION LAW

The Terms and Conditions do not in any way exclude or limit your consumer rights and remedies under the Consumer Rights Act 2015.

  1. RELATIONSHIP WITH SUPPLY FAMILY

Nothing in this Terms and Conditions is intended to, or shall be deemed to, establish any partnership or joint venture between any of the Parties, constitute either Party the agent of the other Party, or authorise either Party to make or enter into any commitments for or on behalf of the other Party.

  1. LINKS TO OTHER WEBSITES

Our Site may contain links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or services linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites. 

  1. APPLICABLE LAW AND JURISDICTION
    1. These Terms and Conditions are governed by the laws of England and Wales.
    2. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim which arises out of or in connection with the Terms and Conditions and use of the Site. 
  1. SEVERABILITY 

If any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid. 

  1.  INTERPRETATION 
    1. Headings are inserted for the convenience of the parties only and are not to be considered when interpreting the Terms and Conditions.
    2. Words imparting the singular number shall include the plural and vice versa.
    3. References to communications include e-mails and posts.
  1. FORCE MAJEURE 

Neither Supply Family nor the users are liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party; unless, the Parties are aware of the existence of such a cause or it is reasonably foreseeable that such a cause might occur in the future in such an extent that it might affect the performance the parties’ obligations. Such causes include, but are not limited to industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, global or regional pandemics, governmental action, or any other event that is beyond the control of the Party in question. If the delay continues for a period of 90 days, either of the parties may terminate or cancel the services to be carried out under these Terms and Conditions.

  1. WAIVER

The waiver by either Party of a breach, default, delay, or omission of any of the provisions of this Agreement by the other Party will not be construed as a waiver of any subsequent breach of the same or other provisions.

  1. ASSIGNMENT

The rights granted and obligations undertaken hereunder may not be transferred, assigned, or delegated in any manner by users or Creators without prior authorisation of Supply Family but may be freely transferred, assigned, or delegated by Supply Family.

  1. CHANGES

We reserve the right to amend these Terms and Conditions from time to time in order to maintain compliance with the law or to reflect any changes to the way we expect users to behave on our Site. Changes to these Terms and Conditions only take effect after they have been published in an appropriate manner on the Site. 

  1. CONTACT DETAILS

If you have any questions or concerns or if you wish to make a complaint, please contact us at:

Address: Malu iela 6-1A, Riga, LV-1058, Latvia

E-mail: info@supply.family

EFFECTIVE DATE: September 20, 2024

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