Do I need to create an account to make a purchase?

You can purchase products without registration. But we do suggest to create an account with us so all your downloads are saved and easily available from one place.

How do I receive the download files after making a purchase?

Once you make the purchase you will receive an e-mail with the download links. You will also be able to see the download links on the “Success” screen right after the successful payment.

Trouble with downloading your purchase?

It might be helpful to use a download manager, which would allow you to pause/resume downloads and minimize other download issues.

Make sure your network connection is not lost at any point during your download. Sometimes the network connection may be lost if your computer goes to sleep, which may result in a corrupted .zip file.

If the problem persists, write to us at info@supply.family and we will help you.

My card was declined

Most likely your bank is declining the payment and only the bank can solve the problem. We suggest to contact your bank and ask them why the payment was declined.

Can I get a refund?

Normally, digital products cannot be returned or refunded once downloaded. Although, if the product is proven to be defective and you notify us within 10 days of your purchase, we will either provide a replacement/update to that item or refund your money.

Can I use purchased assets for a commercial use?

Go to Licenses to read more of how you can or can’t use purchased assets.

I have a problem with the product

If you have a problem with the product please write to the Creator you bought the product of. Find the Creator’s email on Creator’s page. If you can’t find the e-mail or you don’t know who is the Creator of the particular product, write us to info@supply.family and we will be happy to help you.

Need help?
Write us to info@supply.family