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Privacy
Policy

This privacy policy (the “Privacy Policy”) applies to the use of https://supply.family/ (the “Site”). This Site is owned and operated by SIA Supply Family (“Supply Family”).

The Company is referred hereto as “Supply Family”, “we” or “us” and “you” or “user” means you as a user of the Site. 

Please read the Privacy Policy carefully before you start to use the Site. By using the Site or opening an account you accept and agree on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by this Privacy Policy and our Terms and Conditions. 

If you do not want to agree to this Privacy Policy or our Terms and Conditions, you must not access or use the Site.

By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing requirements. If you do not meet all of these requirements, you must not access or use the Site.

  1. COMPANY DETAILS

Name: SIA Supply Family

Trading under the name(s): https://supply.family/

Address: Malu iela 6-1A, Riga, LV-1058, Latvia

E-mail address: info@supply.family

Company registration number: 50203292501

VAT number: LV50203292501

  1. INTRODUCTION
    1. This Privacy Policy describes the policies of Supply Family on the collection, use and disclosure of your information that we collect when you use our Site.
    2. We take privacy, and the security of personal data, very seriously, and we are committed to ensuring that we safeguard the privacy and personal data of our Site visitors and those with whom we communicate through the Site, whether by email or electronically, at all times and in the best way possible.
    3. The purpose of this Privacy Policy is to inform users of our Site of the following:
      1. the personal data we will collect;
      2. use of collected data;
      3. who has access to the data collected;
      4. the rights of the Site users.
    4. This Privacy Policy applies in addition to the Terms and Conditions of our Site. 
  1. YOUR PERSONAL DATA
    1. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include:
      1. registering for an account on our Site;
      2. entering a sweepstakes or contest sponsored by us or one of our partners;
      3. signing up for special offers from selected third parties;
      4. sending us an email;
      5. submitting your credit card or other payment information when ordering and purchasing products or become a creator on our Site.
    2. In general, the sorts of data that we can acquire, depending upon the circumstances, include:
      1. your name;
      2. address;
      3. email;
      4. your date of birth;
      5. payment information;
      6. details of any feedback you give us, and this may be by phone, email, post or via social media;
      7. your account details, such as username and login details.
    3. In general terms, we may use this personal data to:
      1. create and manage your account with us;
      2. verify your identity;
      3. provide services to you;
      4. process your payment;
      5. analyse your feedback to improve our services;
      6. provide customer support;
      7. notify you of any changes to our Site or to our services that may affect you.
    4. If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which consent was granted unless we are required to do otherwise by law.
  1. THIRD PARTY PAYMENT PROCESSING

When you make purchase or receive a payout through our Site, your payment may be processed through a third-party payment processor. In these instances, the third-party processor may collect certain financial information from you to process a payment on our behalf, including your name, email, address, and other billing information. In this case, the use and retention of your personal data is governed by the terms of use and privacy policy of that third-party payment processor. We store and use any personal data that we receive from a third-party payment processor in accordance with this Privacy Policy.

  1. CHILDREN

Please note that our Site is not intended for use by children. We do not knowingly collect or use personal data from children under 18 years of age. If we learn that we have collected personal data from a child under 18 years of age, the personal data will be deleted as soon as possible. If a child under 18 years of age has provided us with personal data, their parent or guardian may contact us. 

  1. CONSENT AND LEGAL BASIS
    1. By using our Site, users agree that they consent to the conditions set out in this Privacy Policy.
    2. The legal basis for us processing your personal data is:
      1. you have provided your consent to that processing via our Site;
      2. processing is necessary for the performance of our services offered within the Site;
      3. processing is necessary for us to pursue our legitimate business interests. 
    3. You may withdraw your consent any time. You can withdraw your consent or oppose other legal basis for processing your personal data by sending us a withdrawal notice or oppose notice by email to info@supply.family
    4. Do note that if you do not allow us to collect or process the required personal data or withdraw the consent to process the same for the required purposes, you may not be able to access or use some or all services on our Site for which your information was sought.
  1. HOW WE USE PERSONAL DATA

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

  1. EXTERNAL LINKS

This Privacy Policy relates to your use of our Site and electronic communications. Please note that our Site may link to other third-party websites that may also gather information about you. Third-party websites will operate in accordance with their own separate privacy policies, and we have no control over any personal data that they may acquire, store and use. For privacy information relating to these other third-party websites, you should consult their privacy policies as appropriate.

  1. SHARING PERSONAL DATA WITH THIRD PARTIES
    1. We may disclose your personal data to our employees who reasonably need access to user data to achieve the purposes set out in this Privacy Policy.
    2. We do not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.
    3. We share your personal data with third parties as detailed below:
      1. With Service Providers. We share personal data for business purposes with service providers that provide us with services for operating the Site, opening, and operating your account as well as providing ancillary services and solutions. These include, among others, hosting services, data and cybersecurity services, web analytics and performance tools, IT SaaS services, legal and financial advisors, or technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require third parties to adequately safeguard your personal data and only process it in accordance with our instructions.
      2. Contractors and sub-contractors. It may be necessary to share your information with our contractors and sub-contractors to help us deliver services offered on our Site. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require third parties to adequately safeguard your personal data and only process it in accordance with our instructions.
      3. For legal reasons. We might need to share personal data with law enforcement agencies, public authorities or other parties in order to respond to a subpoena or court order, judicial process or regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal data to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of Supply Family, our customers, or the public.
      4. In the context of a corporate transaction. Personal data will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of Supply Family’s assets, acquisition, or similar event. In the event that we sell any business or assets, we will disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held by us about our users will be one of the transferred assets. 
  1. MARKETING AND PROMOTIONAL COMMUNICATIONS
    1. From time to time, with your prior consent, we may inform you of new offers, new products, promotions or other discounts that are offered through our Site by email or other electronic means. We will always treat your personal data with the utmost care and will never sell your personal data to third parties for marketing purposes without your explicit consent. You have the right to opt out of receiving promotional communications at any time by using the ‘unsubscribe’ link in our emails or contacting us at info@supply.family.  
    2. Where you have unsubscribed from our email updates or where you ask us to stop sending promotional or other offers this will not affect any other interaction you have with Supply Family; for example, we will continue to send you emails related to the product you purchased.
    3. We may ask you to confirm or update your marketing preferences if there are changes in the law, regulations, or the structure of our business.
  1. TRACKING USER BEHAVIOR

Supply Family may keep track of the websites and pages our users visit within the Site, in order to determine what Supply Family services are the most popular. This data is used to deliver customized content and advertising within Supply Family to customers whose behaviour indicates that they are interested in a particular product.

  1. AUTOMATICALLY COLLECTED INFORMATION

Information about your computer hardware and software may be automatically collected by Supply Family. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the Site, to maintain quality of service, and to provide general statistics regarding use of the Site.

  1. COOKIES
    1. We use cookies in connection with the operation of our Site. Cookies are generally used for creating a more personalized experience for the website users. 
    2. A cookie is a small file that is sent by a web server (where we host our Site) to a web browser (from where you view a website) and which is then stored by the browser. The cookie contains an identifier which is stored in your browser and then sent back to our server each time your browser accesses our Site. These cookies may either be ‘persistent cookies’ (in which case they will continue to be held by your browser until they are deleted, or until a specified event/date) or they will be ‘session cookies’ which expire when you close your browser. 
    3. Usually, cookies do not hold any data by which you can be identified, although if we do hold personal data about you; for example, because you have subscribed to a service that we offer, the cookie may be linked to that data.
    4. We also use cookies for the following purposes:
      1. for authentication purposes;
      2. personalizing the web browsing experience;
      3. security;
      4. advertising;
      5. user behaviour analysis;
      6. other as appropriate to fulfil above purposes. 
    5. In addition to cookies used by us, our service providers may also use cookies, and those cookies may also be stored in your browser when you visit our Site.
    6. We use Google Analytics. This uses cookies to gather data about how users use our Site. This data is used to create reports about that use. Further information about Google’s use of data may be obtained from Google’s website. 
    7. If you wish to do so then, usually, you can prevent cookies from being downloaded to your browser and can delete those that have already been downloaded. How this may be achieved varies between different browsers. Consult the website of your browser provider for more details. However, you should be aware that if you block or delete cookies this may have a detrimental impact upon your ability to access our Site, and the services that we provide. It may mean that not all of the facilities or services on our Site will be accessible by you.
  1. HOW DO WE USE COOKIES?
    1. As most of the online services, our Site uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the Site to function the right way, and they do not collect any of your personally identifiable data.
    2. The third-party cookies used on our Site are mainly for understanding how the Site performs, how you interact with our Site, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience.
  1. TYPES OF COOKIES WE USE
    1. Necessary Cookies: These cookies are essential for you to browse our Site and use its features; without these necessary cookies, our Site would not be able to operate. Necessary cookies identify registered users so that they can access member-only areas of the Site and keep users logged in. If a user disables necessary cookies, that user will not be able to get to all of the content that a subscription entitles them to.
    2. Functional Cookies: These cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits.
    3. Analytical Cookies: These cookies are used to analyse a user’s journey through our Site and to monitor performance of our Site. These cookies only provide anonymized information that does not identify anybody personally. This information is then bundled with the similar information from the other users, so that we can analyse the general usage patterns.
    4. Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests.
    5. Tracking pixels: These are used to implement tracking technology on our Site. This tracking does not use your personal information; it uses anonymized data (i.e., data that cannot be tied specifically to you). We will not combine this data with your other personal information without your prior express permission.
    6. Third Party Cookies: These cookies are created by a website other than ours and are used to improve and monitor our Site’s performance, so you receive a better service.
  1. HOW LONG WE STORE PERSONAL DATA
    1. We apply a general rule of keeping personal data only for as long as it is required and necessary to fulfil the purpose for which it was collected. However, in some circumstances, we will retain your personal data for longer periods of time. 
    2. We will retain personal data as long as it is necessary and relevant for our operations and for fulfilling our legal obligations, e.g., so that we have an accurate record of your dealings with us in the event of any complaints or challenges; to prevent fraud, collect any fees owed, resolve disputes, assist with any investigation, enforce our Terms and Conditions and take other actions as permitted by law.
  1. HOW WE PROTECT YOUR PERSONAL DATA
    1. The security of your information is important to us, and we will use all reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control.
    2. Only our administrators are allowed to access our Site’s password-protected server where your personal information is stored. We utilize SSL encryption. 
    3. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination. 
    4. While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The internet can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.
  1. WHERE WE PROCESS YOUR PERSONAL DATA
    1. We transfer and keep user personal data in the Republic of Latvia. This is where your personal data will be transferred to in case you are located somewhere else. By submitting any personal information to us, you agree to its transfer to and processing in Latvia. When we transfer user personal data, we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally. 
    2. If you are located in the United Kingdom (“UK”) or the European Union (“EU”) / European Economic Area (“EEA”), we will only transfer your personal data if:
      1. The country your personal data being transferred to has been deemed to have adequate data protection by the European Commission; or if you are in the UK, by the UK adequacy regulations.
      2. We have implemented appropriate safeguards in respect of the transfer. For example, the recipient is a party to binding corporate rules or we have entered into standard EU or UK data protection contractual clauses with the recipient.
      3. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Policy.
    3. If your data is transferred outside of the UK or EEA, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the UK or EEA. 
  1. RIGHTS OF EU, EEA, AND UK USERS
    1. This section of the Policy applies to you if you are in the UK, EU, or the EEA.
    2. The Controller (within the meaning of the UK Data Protection Act 2018 and the EU GDPR) for the processing of personal data as described in this Privacy policy is SIA Supply Family.  
    3. Under UK Data Protection Act 2018 and the EU GDPR, you have the following rights in respect of your personal data:
      1. Right to be informed, to be informed about collection and use of your personal data; 
      2. Right of access, to obtain information about how and on what basis your personal data is processed and to obtain a copy;
      3. Right of rectification, to rectify inaccurate personal information;
      4. Right to be forgotten (Right to erasure), to erase your personal data in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal data; (b) we are processing your personal data on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal data to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal data; and (d) where you believe the personal data we hold about you is being unlawfully processed by us;
      5. Right to restrict processing, to restrict processing of your personal data where (a) the accuracy of the personal data is contested; (b) the processing is unlawful but you object to the erasure of the personal data; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defence of a legal claim; or (d) you have objected to us processing your personal data based on our legitimate interests and we are considering your objection;
      6. where you have provided your personal information to us with your consent, to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or
      7. to obtain a copy of or access to safeguards under which your personal data is transferred outside of the EEA.
    4. Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, to the processing of your personal data by us and we may be required to no longer process your personal data.
    5. If you would like to exercise any of those rights, please contact us and we will reply to you and send the information you requested free of charge in a suitable electronic form within 30 days.
    6. We will ask you for additional data to confirm your identity and for security purposes, before disclosing data requested by you.
    7. We will decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we will retain where necessary certain personal data for a limited period of time for record-keeping, tax, accounting and fraud prevention purposes.
    8. In addition to the above, you have the right to lodge a complaint with the relevant authority for data protection. Please note that the right of access and the right to erasure do not constitute absolute rights and the interests of other individuals may restrict your right of access or erasure in accordance with applicable laws.
  1. CALIFORNIA RESIDENT RIGHTS
    1. If you are a California resident, you have the rights outlined in this section as defined in the California Consumer Protection Act (the “CCPA”).
    2. We will not share your personal data with third parties for their direct marketing purposes to the extent it is forbidden by law. If our practices change, we will do so in accordance with applicable laws and will notify you in advance. CCPA requires that operators of online services disclose how they respond to a Do Not Track signal. Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the online service that a user visits, indicating that the user does not wish to be tracked. At this time we do not respond to Do Not Track signal.
    3. Access. You have the right to request certain information about our collection and use of your personal data over the past 12 months. We will provide you with the following information in a portable and easily accessible format within 45 days of your request:
      1. The categories of personal data that we have collected about you.
      2. The categories of sources from which that personal data was collected.
      3. The business or commercial purpose for collecting your personal data.
      4. The categories of third parties with whom we have shared your personal data.
    4. Deletion. You have the right to request that we delete the personal data that we have collected from you. Under the CCPA, this right is subject to certain exceptions: for example, we may retain some information for as long as necessary to fulfil our legal obligations, provide our services to you and collect any fees owed. If your deletion request is subject to one of these exceptions, we may deny your deletion request.
    5. Exercising Your Rights. To exercise the rights described above, you must send us a request that at info@supply.family
    6. No Discrimination. We will not discriminate against you for exercising your rights under the CCPA. This means that you cannot be denied goods or services, charged different prices, or provided different quality of goods or services if you exercise your rights under the CCPA.
  1. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You can view and edit your account information yourself after logging in. If you delete your account, we may retain some information for as long as necessary to fulfil our legal obligations, evaluate Site usage, troubleshoot issues, resolve disputes, and collect any fees owed. If you have any questions or wish to ask to access, modify or delete any of your personal data on our Site, please contact us. Note that we can deny your request if we think it would violate any laws or cause the information to be incorrect.

  1. CONTACT US

If you would like to exercise your rights, have any queries or concerns, or if you have any complaints about how we process your personal data please contact us at info@supply.family 

  1. MODIFICATIONS

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the “Effective Date” at the bottom of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. 

EFFECTIVE DATE: September 20, 2024

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