Do I need to create an account to make a purchase?

Yes, creating an account is mandatory to make a purchase. Your personal account will display all your previous purchases and provide access to download links and invoices.

Can I save items to purchase them later?

Yes, you can use our Collections feature to save items for later. You can create multiple Collections and manage them from your account. This allows you to conveniently add products to your cart from specific collections when you are ready to purchase.

How do I make a purchase?

To make a purchase, simply add the desired items to your cart and proceed to checkout. Follow the on-screen instructions to complete your payment.

How do I view my purchase history?

You can view your purchase history by logging into your account and navigating to the "Purchases" section. Here you will find a detailed list of all your previous purchases.

How do I get an invoice?

When you purchase a product, you will be sent an invoice by email. If you don't see it, please check your spam and trash folders. You can also access your invoices in the My Account -> Purchases page.

I haven't received an email after purchase

Emails are sent automatically. If you haven't received an email, please check if your email address was entered correctly or if the email is in your spam folder. If you still haven't received the email, fill out the contact form below, and we will be happy to assist you.

I can't access the download links to my purchased products

You should receive your download links via email after purchase and in the Purchases section of your account. If you're having trouble accessing the download links, please use the form below to contact us. We'll be happy to assist you.

Can I transfer my purchase to another account?

No, purchases are non-transferable. Each purchase is tied to the account that made the original transaction.

How do I join your mailing list?

You can join our mailing list by entering your email address in the subscription box located at the bottom of our homepage. You'll receive updates on new creators, new products and special offers.

What currency does Supply.Family use?

All prices on our site are displayed in USD. The amount charged may vary based on the exchange rate between your local currency and USD.

What payment methods do you accept?

We offer secure payment options including credit card payments supported by Stripe and PayPal payments.

Can I pay with a bank transfer?

No, we currently only accept payments via credit card and PayPal.

Can I cancel my order?

Once an order is placed and payment is completed, it cannot be canceled. Please review your cart carefully before finalizing your purchase.

Do you offer monthly/annual subscription plans?

We currently do not offer any kind of subscriptions and do not have plans to introduce them in the foreseeable future.

My card was declined

If your card was declined, it is likely due to an issue with your bank. Please contact your bank to inquire about the reason for the decline and to resolve the issue.

My VAT number doesn’t work

If your VAT number is being declined, or if you were charged VAT despite using a valid VAT number, please fill out the contact form below. We will be happy to assist you.

Are there any additional fees or charges I should be aware of?

All prices listed are final, but depending on your location, additional taxes or currency conversion fees may apply. These will be calculated at checkout.

How do I apply a discount code?

You can apply your discount code during checkout. Simply enter the code in the designated field and click "Apply" to see the updated total. Please note that once a coupon has been applied, it is considered spent even if you do not finalize the purchase.

Can I use more than one discount code per purchase?

No, only one discount code can be applied per purchase. Make sure to choose the discount code that gives you the best value.

What should I do if my discount code isn’t working?

If your discount code isn’t working, ensure it hasn’t expired and meets the terms and conditions of the promotion. If it still doesn’t work, contact us using the form below for further assistance.

Do you offer student discounts?

Yes, we offer student discounts. Please contact us using the form below, and we’ll be happy to assist you.

Can I get a refund?

Typically, digital products cannot be returned or refunded once downloaded. However, if a product is proven to be defective and you notify us within 10 days of purchase, we will either provide a replacement/update or issue a refund.

Can I exchange a product?

Exchanges are not supported. If you need a different product, you will need to purchase it separately. If the original product is defective, you can contact us for a refund within 10 days of the purchase.

Why is my downloaded file corrupted or incomplete?

If you experience issues downloading files, the file may have become corrupted during the download process. Try using a different internet browser, which often resolves the problem. Ensure your network connection is stable throughout the download. If your computer goes to sleep during the download, it can cause a corrupted file. If the issue persists, please fill out the contact form below, and we will be happy to assist you.

The product I purchased doesn’t work as expected

If you’re experiencing issues with your product, please contact us using the form below. We’ll be happy to assist you.

How do I know which license I need to purchase?

For detailed information on the permitted uses and restrictions of purchased assets, please visit our Licenses page.

Can I upgrade a license?

Direct license upgrades are not possible, but you can purchase additional licenses for the same product to meet your needs. Alternatively, you can contact us using the form below, and we’ll be happy to assist you with upgrading your license.

Can I use assets purchased from the marketplace in my clients' projects?

Yes, you can use purchased assets in your clients' projects, provided you adhere to the licensing terms and conditions. Please visit our Licenses page for more detailed information.

Do you offer trial versions for your products?

No, we do not currently offer trial versions for any of our product categories.

Opening a shop on Supply.Family

For detailed information on how to become a creator and open your shop on Supply.Family, please visit our Become a Creator page.

I have a problem not listed here. How can I get help?

To contact support, please fill out the contact form below. Our team is ready to assist you with any questions or issues you may have.